PRIVACY POLICY

Skymesh, Inc. Effective Date: January 9, 2025 | Last Revised: August 25, 2026

IMPORTANT NOTICE: THIS POLICY IS SUBJECT TO MODIFICATION OR TERMINATION AT ANY TIME, WHETHER FOR CHANGES IN THE LAW, CHANGES TO OUR DESIGNATED AGENT, OR AT OUR CONVENIENCE WITHOUT ADVANCE NOTICE. YOU MUST CHECK BACK FREQUENTLY TO ENSURE THAT YOU SEE A CORRECT, CURRENT VERSION OF THIS NOTICE.

Skymesh, Inc. ("Skymesh") respects and is committed to protecting the privacy of your information that we collect. To better protect your privacy, we have provided this notice explaining our online and internal information practices and the choices you can make about the way your information is collected and used.

This privacy notice discloses the privacy practices for skymesh.net, www.skymesh.net, max-wireless.com, portal.max-wireless.com, and portal.skymesh.net, and all affiliated websites or aliases associated with these sites.

In summary, Skymesh collects information required to bill your account, information required to provide Service to you, and information required to monitor the performance of our systems. We do not disclose any of your Personally Identifiable Information ("PII") to any third parties except as required to provide you Service or by legal or law enforcement directives.

A. SMS / Text Messaging and A2P Communications Policy

Skymesh, Inc. may send text messages (SMS/MMS) to customers and prospects who have provided their mobile phone number and have explicitly opted in to receive such communications.

A.1 Types of SMS Messages We Send

Skymesh may send the following types of SMS messages:

Service notifications and outage alerts

Billing reminders and payment confirmations

Account updates and technical support follow-ups

Appointment reminders and scheduling confirmations

A.2 Opt-In Consent

By providing your mobile phone number to Skymesh, Inc. through any of the following methods, you expressly consent to receive SMS/MMS messages from us:

Submitting your phone number on our website or online portal

Completing a paper or electronic service agreement that includes an SMS opt-in checkbox

Texting a designated keyword to our 10-digit long code (10DLC) number

Verbally consenting during a customer service interaction (recorded for compliance purposes)

SMS Opt-In Data Collection. When you opt in to receive SMS messages from Skymesh, Inc., we collect your mobile phone number and record your consent for the sole purpose of sending the customer communications described in this section. SMS opt-in consent is collected and stored separately from other account data and is never used for any purpose other than delivering the messages described above.

Consent to receive SMS messages is not a condition of purchasing our services. Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your account activity and preferences.

A.3 Opt-Out Instructions

You may opt out of receiving SMS/MMS messages from Skymesh at any time by:

Replying STOP to any text message you receive from us

Contacting us via email at [email protected] and requesting removal from SMS communications

Calling us at (937) 339-0389 and requesting opt-out from SMS notifications

After opting out, you will receive a final confirmation message acknowledging your request. You will no longer receive SMS messages unless you opt back in. To re-subscribe, text START or contact our support team.

A.4 Help and Support for SMS

If you need assistance with our SMS communications, reply HELP to any message you receive from us, or contact us directly at [email protected] or (937) 339-0389.

A.5 No Sharing of SMS Opt-In Data

No mobile information, including SMS opt-in data or consent, is shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party for any purpose.

Specifically, Skymesh, Inc. will not sell, rent, or otherwise disclose your mobile phone number or SMS opt-in consent data to any third party for marketing, promotional, or any other commercial purpose. Your phone number is used solely to deliver the message types described in Section A.1. This data may be shared only with our SMS technology service providers who act on our behalf strictly for the purpose of message delivery, and who are contractually bound to protect your data and prohibited from using it for any other purpose.

A.6 Message and Data Rates Disclosure

Message and data rates may apply. The frequency of messages you receive will vary based on your account activity and communication preferences with Skymesh. For billing questions related to SMS message charges, contact your wireless carrier.

A.7 Carrier Liability Disclaimer

Our SMS messaging program is compliant with the guidelines set forth by the Cellular Telecommunications Industry Association (CTIA) and all applicable carrier policies, including those related to A2P 10DLC registration.

Carriers are not liable for delayed or undelivered messages. Skymesh is not responsible for any delays or failures in the delivery of SMS messages caused by factors outside of our control, including but not limited to wireless carrier network issues, device compatibility, or connectivity problems.

A.8 Eligibility and Age Restriction

You must be at least 18 years of age to consent to receive SMS/MMS messages from Skymesh. By opting in, you confirm that you are 18 years of age or older and are the authorized user of the mobile phone number provided. Skymesh does not knowingly send SMS messages to individuals under the age of 18.

B. Information Collection, Use, and Sharing

We are the sole owners of the information collected by you or via our websites. The information you provide will be kept confidential. We will only collect, store, and use your personal information for defined purposes to support and enhance our relationship with you.

We do not sell or rent your personal information. We only share your personal data outside Skymesh with companies bound by a Non-Disclosure Agreement (NDA) and/or a Confidentiality Agreement, or with your consent, as required by law, or to protect Skymesh, its customers, or the public.

Agents or contractors of Skymesh who have access to your personally identifiable information are required to keep the information confidential and not use it for any purpose other than to carry out the services they are performing for Skymesh.

C. Cookies and Tracking Technologies

Skymesh uses cookies and similar tracking technologies on our websites to enhance your experience, analyze site traffic, and improve our services.

C.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the website remember your preferences and actions over time.

C.2 Types of Cookies We Use

Strictly Necessary Cookies: Essential for our websites to function properly, such as maintaining your login session on our customer portal. These cannot be disabled.

Functional Cookies: Remember your preferences to improve your experience on our websites.

Analytics and Performance Cookies: We use tools such as Google Analytics to understand how visitors interact with our websites. This data is aggregated and anonymous.

Marketing/Targeting Cookies: We may use cookies to help deliver relevant advertisements or promotions to you.

C.3 Third-Party Cookies

Some cookies on our site are placed by third-party services such as analytics providers. We do not control these third-party cookies. Please refer to the privacy policies of those third parties for more information.

C.4 Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. You may also opt out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout

C.5 Do Not Track

Some browsers have a "Do Not Track" (DNT) feature. Our websites currently do not respond to DNT signals, but we honor opt-out requests made through the methods described above.

D. Service Orders

We request information from you when you order our services. You must provide contact information (such as name and shipping address) and, if applicable, financial information (e.g., bank account information, credit card number, expiration date, billing address, CVC code, etc.). This information is used for billing purposes and to fulfill the service order.

You are solely responsible for maintaining the secrecy of your passwords or any account information when accessing our online portal.

E. Your Access and Control over Your Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any

Change or correct any data we have about you

Have us delete any data we have about you

Opt out of SMS/text message communications

Express any concern you have about our use of your data

F. Data Security

At Skymesh, we take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

G. Data Retention

Skymesh retains your personally identifiable information for as long as your account is active, as needed to provide you services, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Records of SMS opt-in consent are retained for a minimum of five (5) years to comply with carrier and regulatory requirements.

H. Children's Privacy (Age 17 and Under)

Skymesh takes children's privacy seriously. Skymesh does not seek to collect personal information about children through websites that we control. If we become aware that a person submitting personal information is a child, we will delete the information as soon as we discover it.

I. Third-Party Websites

Please be aware that our website may be accessed through or link to third-party websites. The information practices of those third-party websites are not covered by this privacy statement. Skymesh is not responsible for the privacy practices of websites that it does not operate.

J. State Privacy Rights

Depending on the state in which you reside, you may have additional rights regarding your personal information. To the extent applicable law provides you such rights, you may request access to, correction of, or deletion of your personal data by contacting us using the information below.

K. Changes to This Privacy Policy

Skymesh reserves the right to amend or update this Privacy Policy at any time. When we make material changes, we will update the "Last Revised" date at the top of this policy. Your continued use of our services after any modification constitutes your acceptance of the updated policy.

L. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us:

Skymesh, Inc. 35 Marybill Dr., Troy, Ohio 45373 Phone: (937) 339-0389 Fax: (937) 339-6432 Email: [email protected] Online Portal: https://portal.skymesh.net